You can transfer the inquiries and complaints in the matter of mutual funds that are managed by Sigma to Ms. Suzanna Uchitel who is in charge of the public inquiries. Here below is the contact information:
E-mail address: PnioytHatzibur@sigma-invest.co.il
Telephone: 03-6138218
Fax: 03-6138219
The Address of the Offices of the Manager of the Fund: 14A Aba Hilel St. Ramat Gan 52506
Hours of Activity: Sunday till Thursday between the hours 10:00-17:00 except for holiday eves and holidays.
The Schedule for Handling a Complaint: The supervisor obliges to send to the inquirer within 7 business days from the time the address was received a response regarding receiving the inquiry; the supervisor obliges to send to the inquirer a written response within 21* business days from the time the inquiry was received.
A Specification about the information and the documents that are needed from the inquirer in order to examine the inquiry:
- A Full Name;
- I.D. Number;
- An Address for Sending the Response;
- A Phone Number for Inquires;
- A Description of the Facts of the Inquiry;
- Corroborating References.
You can address the supervisor of public inquiries in any one of the ways of communication that are mentioned above. It is recommended to make the inquiry as much elaborative as you can, and to transfer the relevant documents in order to shorten the processes and to assist in providing the best response. The supervisor obliges to thoroughly examine the inquiry/complaint while using all of the relevant information in order to examine it in the course of the schedule that is specified above.
*In extraordinary cases, the supervisor of public inquiries is entitled to extend the provision of an answer by an additional period that will not exceed seven business days, and which will start at the end of the 21 business days from the time the inquiry was received.
